π¦ ordering & shipping
ORDERING
β‘ an order confirmation email is sent as soon as you order, containing an order summary
β‘ tracking information is sent as soon as your order ships*
*please note that it may take 24-48 hours for tracking to update, and if you are on the west coast you may receive your item before you receive tracking
SHIPPING
β‘Β pre-order items ship upon availability (check order confirmation email for more info or email customer care)
β‘ orders with multiple items may ship separately as available
SETTING UP YOUR PRODUCT
β‘ check our π product support page for step-by-stepΒ set-up tutorials and FAQs
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We will always update you if there are any changes to the expected shipping date. We cannot guarantee specific delivery dates.Β
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POLICIES & TERMS OF SERVICE
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Is there anyΒ we can help you with? Email our dedicated customer careΒ line here: hai@kawaiiliighting.com