📦 ordering & shipping
We process and ship in-stock items within 24 hours M - F (except for holidays)
ORDERING
♡ an order confirmation email is sent as soon as you order, containing an order summary
♡ tracking information is sent as soon as your order ships*
*please note that it may take 24-48 hours for tracking to update, and if you are on the west coast you may receive your item before you receive tracking
SHIPPING
♡ in-stock items usually ship within 24 hours M - F (except for holidays)
♡ pre-order items ship upon availability (check order confirmation email for more info or email customer care)
♡ orders with multiple items may ship separately as available
SETTING UP YOUR PRODUCT
♡ check our 🛠 product support page for step-by-step set-up tutorials and FAQs
We will always update you if there are any changes to the expected shipping date. We cannot guarantee specific delivery dates.
POLICIES & TERMS OF SERVICE
Is there any we can help you with? Email our dedicated customer care line here: hai@kawaiiliighting.com