📦 ordering & shipping

We process and ship in-stock items within 24 hours M - F (except for holidays)

ORDERING

♡ an order confirmation email is sent as soon as you order, containing an order summary

♡ tracking information is sent as soon as your order ships*

*please note that it may take 24-48 hours for tracking to update, and if you are on the west coast you may receive your item before you receive tracking

SHIPPING

♡ in-stock items usually ship within 24 hours M - F (except for holidays)

♡ pre-order items ship upon availability (check order confirmation email for more info or email customer care)

♡ orders with multiple items may ship separately as available

SETTING UP YOUR PRODUCT

♡ check our 🛠 product support page for step-by-step set-up tutorials and FAQs

 

We will always update you if there are any changes to the expected shipping date. We cannot guarantee specific delivery dates. 

 

POLICIES & TERMS OF SERVICE

• Privacy Policy
• Terms of Service
• Shipping Policy
• Refund/Return/Warranty policy

 

Is there any we can help you with? Email our dedicated customer care line here: hai@kawaiiliighting.com